One of the most significant challenges with implementing any type of remote invigilation or remote proctoring solution, is how to provide a genuinely high standard of customer service to candidates who are at a distance from the exam staff.
This is not an easy challenge to overcome and is dependent on the quality and professionalism of the proctors and invigilators that manage each exam or assessment. Technology alone is not enough to ensure that candidates have the best possible exam experience.
At VICTVS, the members of our global network are more than just proctors and invigilators. They are experts in exam delivery, customer service, technical troubleshooting and emergency response. They are all members of a highly trained, passionate global network that uses shared experience to continually refine best practice.
We do not use call centre staff to manage our client exams and we do not rely on technology to provide solutions that can only be provided by people.
VICTVS provides a consistently outstanding service to all of our clients and their end users and we support all learners in their ambitions to achieve life-changing qualifications. We place candidate privacy at the heart of our remote proctoring and invigilation services and we do not, and will not, share personal data with any third parties.
We provide candidate-focussed exam services that reflect the standards of our clients whilst meeting the needs of our candidates.
A uniquely personal examination experience.